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Bond policy

To confirm bookings, guests will make the full payment of reservation and the amount of bond the hosts set. Easytour will hold the bond as a security deposit. If hosts did not report a damage claim to us within 3 days after guest check out, the bond will be returned to guest.

If you need to make a claim on the damage caused by our guests during their stay, you should do so within 3 days of your guest’s checkout date or before the next guest checks in, whichever is earlier.

Hosts will need to collect and provide the documentation, including photos and/or video along with receipts, invoices, written estimates, or links to comparable items denoting actual cash value for repair or replacement. All Communications should through emails to customers.services@easytour.co.nz If we require additional documentation, hosts will have 72 hours to provide these documentation.

If we determine money is owed based on documentation and communication from both parties, we will move forward with collecting from the deposit. We reserve the right to collect payment from guest using the payment details we have on file if the amount of compensation is over the amount of bond.

In any case, we'll make both parties are represented fairly and gather any details and documentation needed to reach a resolution. Most security deposit claims will be resolved within one week.

 

FAQs

1.   How does Easytour handle bond?

To confirm bookings, guests will make the full payment of reservation and the amount of bond the hosts set. Easytour will hold the bond as a security deposit. If hosts did not report a damage claim to us within 3 days after guest check out, the bond will be returned to guest.

2.   What do I do if my guest breaks something in my place?

If you need to make a claim on the damage caused by our guests during their stay, you should do so within 3 days of your guest’s checkout date or before the next guest checks in, whichever is earlier.

Hosts will need to collect and provide the documentation, including photos and/or video along with receipts, invoices, written estimates, or links to comparable items denoting actual cash value for repair or replacement. All Communications should through emails to customers.services@easytour.co.nz If we require additional documentation, hosts will have 72 hours to provide these documentation.

3.   How does Easytour process damage claim?

If we determine money is owed based on documentation and communication from both parties, we will move forward with collecting from the deposit. We reserve the right to collect payment from guest using the payment details we have on file if the amount of compensation is over the amount of bond.

In any case, we'll make both parties are represented fairly and gather any details and documentation needed to reach a resolution. Most security deposit claims will be resolved within one week.


Clarification:            

Hosts can change the amount of bond of their listing at anytime, however, the change do not retroactively apply to existing bookings.

Guests will make the full payment of reservation and the amount of bond the hosts set before confirming the booking. Easytour will hold the bond as a security deposit. If hosts did not report a damage claim to us within 3 days after guest check out, the bond will be returned to guest.

Off-site payments, no matter in cash or transaction, are a violation of Easytour terms.